“For sales reps, the seamless integration of Copilot into Microsoft 365 and Viva Sales (as well as AI-powered capabilities in Microsoft Dynamics 365 Sales) is a powerful combination. Lori Lamkin, Corporate Vice President, Dynamics 365 Customer Experience Platform, said, “Today’s debut of Microsoft 365 Copilot offers even more ways to unleash creativity, unlock productivity and develop next-level skills. The company says tens of thousands of customers have already used AI capabilities in Dynamics 365 Copilot and the Microsoft Power Platform. Most importantly, Microsoft Teams also supports private messaging among individuals. With this tool, you can easily share ideas with the whole team using a single channel. Microsoft describes Copilot as “the world’s first AI Copilot” for customer relationship management (CRM) and enterprise resource planning (ERP) for financial applications. Without a doubt, Microsoft Teams is an essential software for people considering better collaboration, connectivity, and communication. The release of Copilot in Viva Sales offers sales reps new AI customer support via automated email responses, meeting summaries and personalized insights with further updates promised in the coming months. Copilot was integrated into Microsoft Viva Sales shortly after its initial release on Microsoft 365 last week.
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